Support

How to contact Lotus Terminal support and what to include.

If you’re facing any issues with Lotus Terminal or need help with your account, we’re here to help.

To contact support, email [email protected] or reach out via Discord.

What to include in your message

Subject line

Use a clear subject like:

• “Issue with login”

• “Problem placing an order”

• “Bug: chart not loading”

Description of the issue or request

In the body of the email, include:

• a short summary of the problem or request

• what you were trying to do when the issue occurred

• any error messages you saw (if applicable)

Your account details

Please include either:

• your registered username, or

• your registered email address

Screenshots or screen recordings (if applicable)

Attach:

• screenshots showing the issue, and/or

• a short screen recording that captures the problem

This information helps us understand and resolve your issue faster.